Policies & Compliance

1. Introduction
THOUS — The House of Uncle Smuzi is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect
We collect information you provide directly to us, including name, email address, phone number, and business details when you fill out forms, purchase products, or register for events.

3. How We Use Your Information
We use your information to respond to enquiries, process payments, deliver digital products, send newsletters (if subscribed), and improve our services.

4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction.

5. Third-Party Services
We use Formspree for form submissions, PayFast for payment processing, and Quicket for event ticketing. These services have their own privacy policies.

6. Your Rights
You have the right to access, correct, or delete your personal information. Contact us at hello@thous.co.za to exercise these rights.

1. Acceptance
By accessing or using the THOUS website and services, you agree to be bound by these Terms of Service.

2. Services
THOUS provides brand & strategy consulting, diagnostic sprints, educational workshops, digital products, and curated events. All services are subject to availability and separate engagement terms.

3. Payments & Refunds
Event tickets and digital products are non-refundable unless otherwise stated. Consulting services are governed by individual engagement agreements.

4. Intellectual Property
All content on this website, including text, images, frameworks, and digital products, is the property of THOUS and protected by copyright law.

5. Limitation of Liability
THOUS shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

1. Commitment
THOUS is committed to compliance with the Protection of Personal Information Act (POPIA) of South Africa. We process personal information lawfully, minimally, and with your consent where required.

2. Information Officer
The Information Officer for THOUS can be contacted at privacy@thous.co.za for any POPIA-related queries or complaints.

3. Purpose of Processing
We only collect and process personal information for specific, explicitly defined purposes related to our consulting, educational, and event services.

4. Consent
Where we rely on consent, you may withdraw it at any time by contacting us. This will not affect the lawfulness of processing before withdrawal.

5. Data Subject Rights
Under POPIA, you have the right to request access to your personal information, request correction or deletion, and object to processing. Contact us to exercise these rights.